Refund policy

Every pair is made to order with the photo you send, so it can't be resold. This policy reflects that.

CHANGE OF MIND

Personalized items, anything made with a photo you sent, can't be returned or exchanged because you changed your mind.

IF SOMETHING IS WRONG

We remake it at no cost when:
• the socks don't match the design you ordered;
• the item arrives damaged or defective;
• you received the wrong item.
If we can't get it right, we refund you.
Email support@madefourmoments.com within 30 days of delivery with your order number and a photo of the item. You don't need to ship anything back.

CANCELLATIONS

Email us as soon as you can. We can cancel at no cost while the order hasn't gone into production. Once it has, we can't.
If we're still waiting for your photo, the order hasn't started, so you can cancel any time. We cancel and refund on our own after about two weeks.

REFUNDS

Approved refunds go back to the original payment method within 10 business days. Your bank may take longer to post it.

NON-PERSONALIZED ITEMS
Items made without a photo can be returned within 30 days of delivery, unused and in the original packaging. Return shipping is paid by the customer unless the item was damaged or incorrect.